Hospital Policies

orange cat

The Doctors and Staff at Aloha Veterinary Center value the health and well being of your pets. In order for your pet to receive the optimal care possible, here are some of our hospital policies you as a pet owner should be aware of:


In our practice, payment is due at the time service is rendered. For your convenience, we accept the following forms of payment: Visa, MasterCard, Discover, Cash, Check and Care Credit. Please click on the link for an application to get started for Care Credit.

We understand that medical care for your pet can be expensive. Should you have any financial concerns, please let one of our staff members know. We will be more than happy to give you a written estimate for any services needed beyond the exam fee. You may also be asked to leave a deposit for any surgeries or emergency care needed for your pet.


For your convenience, please call us 24 hours in advance for your pet's prescription medication. This gives our doctors time to review your pet's file and make sure they do not need to make any changes in their medications. Certain medications require a check up and blood testing at specific intervals in order for your pets to continue at the correct dosage.

For over the counter products such as heartworm and flea prevention, shampoo's, de-worming medication, etc., there is no need to call in advance.


Heartworm prevention is highly recommended and is available in many different forms. In order for an animal to continue on heartworm prevention, that animal must be tested once a year to ensure that they have not acquired heartworms and to meet the manufacturer's warranty. If your animal should test positive on a heartworm test, treatment is available here at our hospital.


For the safety of yourself, your pet, as well as others and their pets, please keep ALL pets on a secure leash or in carriers. Also for the health of all unvaccinated puppies, please carry them in and out of the clinic. There are sick pets that we treat and we do not want to compromise the health and well-being of your precious puppy.

Contact Us

819 Laukapu St. Hilo, HI 96720

Call and Schedule an Appointment


Monday through Friday:
7:30 AM - 6:00 PM

Saturday: Closed
We will have some available Saturdays during the month. Contact our office for available Saturday dates

Sunday: Closed

If you are needing emergency services, please contact our

Office at (808) 935-7387 during office hours or

Emergency phone at (808) 430-1339 via text or call outside of business hours.

We cannot guarantee service as we only have one doctor-on-call, but she will get back to you if she is available. We thank you for your continued patronage as we continue to provide compassionate pet care for the Hilo community.
Learn More