Hospital Policies

Hospital Policies

The Doctors and Staff at Aloha Veterinary Center value the health and well being of your pets. In order for your pet to receive the optimal care possible, here are some of our hospital policies you as a pet owner should be aware of:

PAYMENT POLICY

In our practice, payment is due at the time service is rendered. For your convenience, we accept the following forms of payment: Visa, MasterCard, Discover, Cash and Care Credit. Please click on the link for an application to get started for Care Credit.

We understand that medical care for your pet can be expensive. Should you have any financial concerns, please let one of our staff members know. We will be more than happy to give you a written estimate for any services needed beyond the exam fee. You may also be asked to leave a deposit for any surgeries or emergency care needed for your pet.

PRESCRIPTION REFILL POLICY

For your convenience, please call us 48 hours in advance for your pet's prescription medication. This gives our doctors time to review your pet's file and make sure they do not need to make any changes in their medications. Certain medications require a check up and blood testing at specific intervals in order for your pets to continue at the correct dosage.

For over the counter products such as heartworm and flea prevention, shampoo's, de-worming medication, etc., there is no need to call in advance.

HEARTWORM TEST & HEARTWORM PREVENTION POLICIES

Heartworm prevention is highly recommended and is available in many different forms. In order for an animal to continue on heartworm prevention, that animal must be tested once a year to ensure that they have not acquired heartworms and to meet the manufacturer's warranty. If your animal should test positive on a heartworm test, treatment is available here at our hospital.

SAFETY

For the safety of yourself, your pet, as well as others and their pets, please keep ALL pets on a secure leash or in carriers. Also for the health of all unvaccinated puppies, please carry them in and out of the clinic. There are sick pets that we treat and we do not want to compromise the health and well-being of your precious puppy.

CODE OF CONDUCT POLICY

We at Aloha Veterinary Center will care for your pets and communicate with our clients with care and respect. In return, we ask that all clients and visitors treat our staff and visitors with respect. Aloha Veterinary Center does not tolerate disruptive and disrespectful behavior to our staff. We have the right to refuse service to anyone. In the case you are disruptive or disrespectful to our staff, you will be forfeiting any future services by Aloha Veterinary Center.

EXAMINATION POLICY
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All services that require a veterinarian including but not limited to vaccines, treatment, certificates and prescription medication will require an examination charge.